SR
Orchestration
Every agent in this org, live — who's calling, what's processing, inbound vs outbound.
Live call pipeline
How calls flow through your org right now — inbound and outbound move left to right through your agents.
Inbound1 live
Triageroutes
Agents4 working
Outbound2 live
LoggingEHR · CRM
Agent stations · real-time
R
Receptionistanswers + books
On call · Inbound▼ IN+1 (415) 555-091800:14
“Sure — what day works for you?”
38today
99%success
0queue
PC
Payer-Status Callercalls payers, logs denials
On call · Outbound▲ OUTAetna · claim 8821300:33
“Status shows denied — CARC 197.”
142today
96%success
12queue
LE
Lead Enrichmentdiscover · enrich · score
ProcessingEnriching 412 leads · scoring vs ICP
61%
0today
94%success
0queue
OC
Outbound Campaignwarm follow-ups
On call · Outbound▲ OUT+1 (212) 555-014400:08
“Hi, this is GetMax following up.”
88today
73%success
31queue
AF
AR Follow-upworks the denial queue
IdleIdle · 23 in queue, picking up next…
54today
91%success
23queue
IT
Intake Triageroutes inbound
IdleIdle · 7 in queue, picking up next…
26today
97%success
7queue